Privacy Policy Statement
Learn how we handle your personal data at Paralythena
Introduction To Privacy At Paralythena
At Paralythena, your privacy and trust are central to everything we do. We collect and use personal information to provide better services and ensure a seamless flower shopping experience on our site.
We protect your information with care and always comply with Malaysian privacy laws, including standards guided by the Personal Data Protection Act (PDPA).
Personal Data Collection
We collect personal and order details to process your requests, deliver your flowers, and improve your experience on our platform.
Information You Provide Directly
- • Name and contact details for order processing
- • Delivery address and recipient details
- • Messages or instructions for bouquets
- • Payment and billing information
- • Feedback or support communications
Information Collected Automatically
- • Device details such as browser type and language
- • IP address and site usage patterns
- • Cookies to enhance your user experience
- • Session and navigation data for improvements
- • Technical diagnostics for site stability
How We Use Your Data
Your information helps us process orders, provide customer service, customize your experience, and inform you of updates relating to Paralythena.
- • Fulfilling and delivering your floral orders
- • Responding to customer inquiries and requests
- • Improving our offerings and website usability
- • Customizing order recommendations for you
- • Sending service-related notices
- • Managing promotions, with your consent
- • Complying with legal requirements
Our Promise: Your personal data is never sold. We limit sharing to trusted partners, only as needed to fulfill your orders or comply with legal obligations.
Sharing Your Data
We share limited information with delivery partners and service providers required to complete your orders and maintain site functionality.
Trusted Service Providers
We only work with providers who maintain data security and will not use your details for other purposes.
Legal Obligations
Your data may be shared if required by Malaysian law or court order.
Anonymous Usage Statistics
Aggregated, non-identifiable data may be used to improve our site and services.
Your Data Rights
You have the right to access, correct, erase, or restrict how we process your data, in line with Malaysian law.
- • Request access to any personal data we hold
- • Correct inaccurate or incomplete data
- • Request deletion of your information
- • Ask for your data in a portable format
- • Object to certain uses of your data
- • Restrict how we process specific data
Contact us to manage your data rights anytime by reaching out through our official channels listed below.
Securing Your Information
We use industry-standard technical and organizational safeguards to keep your data protected and private.
Technical Protection Measures
- • Secure website encryption (HTTPS protocol)
- • Firewall monitoring and intrusion detection
- • Secure data backups and storage
- • Regular security vulnerability checks
Organizational Safeguards
- • Data access restricted to authorized staff
- • Ongoing privacy training and compliance
- • Vendor assessments for data sharing
- • Incident response plans and reviews
How Long We Retain Data
We keep your data no longer than needed for order fulfillment, legal, or business purposes, deleting or anonymizing when appropriate.
- • Order account and profile details
- • Saved preferences and bouquet history
- • Messages and support queries kept securely
- • Billing records for accounting purposes
- • Promotional preferences, if opted in
After meeting our obligations, all data is deleted or de-identified following industry standards.
International Data Transfers
If information is transferred or processed abroad, we ensure equivalent data protection as required by Malaysian law.
- • Transfers are limited to needed services
- • All partners are assessed for compliance
- • Your data is encrypted where required
- • Supervision of international processors
Cookies And Tracking
Our site uses cookies to personalize and support your browsing and shopping experience.
Types Of Cookies Used
- • For secure site and checkout operation
- • Analyze site usage and improve performance
- • Remember your settings and favorites
- • Enhance your user experience online
You can manage or disable cookies in your browser settings at any time, though some features may be affected.
Privacy Policy Updates
We may update this policy from time to time, with changes posted online and, where needed, by email notice.
- • Notice on policy page
- • Email update if you have an account
- • Checkout messages for material changes
- • Social media post where relevant
Continued use of our site means you accept the posted changes.
Contact For Privacy Matters
If you have questions or requests about your personal data, please contact us below.
Paralythena
Regus - Kuala Lumpur KL Sentral, Level 8, Kuala Lumpur 50470 Malaysia
Phone: +60 7-530 1388
Email: content@paralythena.sbs
Reviewed December 21, 2025
Effective as of December 21, 2025